MANAGEMENT

Growth comes from the core.

We believe you deserve a reliable management partner with the experience to help you succeed. We’ve partnered with communities and observed immediate and successful growth, no matter what level of assistance they need.

Northern Oaks has quickly developed a reputation for thoughtful execution and compassionate involvement with the facilities employees and residents.  Northern Oaks Management’s process involves increased employee and resident satisfaction while staying focused on facility valuation improvement.

Our management team can help you with developing a community vision, improve financial performance, energize and organize staff, and reduce turnover to build and maintain occupancy for your facilities.

Put our vision to work for your success.

MarketingFinanceHuman ResourcesOperations

SERVICE

Supporting the Dimensions of Well-Being  Lets Get Started

"I can't say enough about this great management company. Being able to work directly with the President of the company in the beginning for onboarding, to consistently getting support from the regional director, and others within the management company is a plus. They do not micromanage, but have high expectations which is in line with what my management expectations are. The end result is always focused on customer service."

Blaine KincaidAdministrator

MARKETING

Service is supporting the dimensions of well-being; the well-being of the facility, community, and client.  To serve all in a balance is critical to ensure that all are successful. This is evident in the financial stability we consistently bring to the facility level, that our clients exceed the national average in the length of stay, and that our local product purchasing power is a top priority.

  • Facility branding development and oversight
  • Website design, oversight and ongoing management
  • Advertising oversight
  • Community engagement
  • Event management
  • Train staff on touring and closing
  • Create programs to bring community in to facility
  • Organic social media management
  • Hire and manage a 3rdparty marketing team
  • Administration training on branding awareness and connection to community
  • Activity/engagement development and management
  • Marketing tool deployment
  • Marketing strategy, development, and oversight
  • Brand integration into the building & staff as a whole
  • Facility staging
  • Create text for print and digital media materials

“Having never worked in assisted-living or memory care I wasn't sure how my experiences and talents would be applied in this setting. I've worked in human services for many years, where I focused on designing programs that featured community integration and inclusion. I believe that involving individuals in their community drives an individuals into a position of better overall health and increases personal satisfaction. After working with Northern Oaks, I realized that it doesn’t matter what industry your are in, when you are focused on the same goals and passions you are a great team. Northern Oaks is unique in how they approach senior living and human resources. I appreciate the hands on approach, creativity, solution-centered think, and their passion to engage the community. Northern Oaks provides support to you at the level you need. I think that’s unique and refreshing!”

Rikki IversonRegional Manager

FINANCE

Balance is key to a successful strategy. Our strength is in finding the balance in serving and supporting the community, facility, and team. Our team’s ability to find this balance and execute a well-rounded strategy is evident in the number of turnaround projects we had the pleasure to lead. The team has successfully lead over 30 sub-preforming teams/facilities onto a healthy and sustainable path.

  • Operational budget/plan
  • Financial report/dashboard development
  • Third party payor evaluation
  • Invoice management
  • Accounting/bookkeeping
  • Accounts payable
  • Accounts receivable
  • Strategic planning/restructuring
  • Strategy driven fee schedule & collection model
  • Medicaid program billing & management
  • Periodic market assessment for facility & service line positioning
  • Selection & oversight of the 3rdparty payroll company
  • Selection & oversight of the 3rdparty accounting firm
  • Payroll entry into 3rdparty payroll system
  • Payroll review for accuracy and data collection
  • Use-tax management and reporting

“We contracted with Northern Oaks Senior Living 4 years ago with a goal of improving our process which would lead to increased valuations of our facility. Not only did they surpass our expectations for valuations in less than 18 months. They improved our employee satisfaction along the way. We are impressed with their hands on approach and definitely happy with the increased bottom line results.”

Regan RohlOwner & Managing Partner

HUMAN RESOURCES

In order to grow together, Northern Oaks Senior Living believes in building strong, sustainable, and innovative local teams. We are dedicated to assessing, creating, and implementing a Human Capital strategy that aligns individuals’ strengths, role management, and the overall health of the facility. We do not believe that a position should be cookie-cutter, rather we assess the strengths within the team and design the team and roles around those strengths.

  • Cultural development
  • Staff training and development, all levels including Administration, Nursing, and frontline staff members
  • Staff schedule and duties
  • Positional recruitment
  • Guided interview practices
  • Interview and selection of Administration team
  • Complete periodic time studies for efficiency and process improvement
  • HR documentation, filing, philosophy and procedures
  • Employee onboarding
  • Staffing plan
  • Wage & Benefit philosophy
  • Performance management
  • Leadership development
  • Regulatory compliance
  • Disciplinary and termination review and guidance
  • Branding infusion in to the team and community

“I have worked with Northern Oaks since their formation. They are a great team to work for. They are always there to help out when needed and supply great support for their team. I do a lot of work in HR and if I have questions they are always there to answer what I need in a timely helpful manner. I would highly recommend Northern Oaks as a management company.”

Heidi NelsonAssistant Administrator

OPERATIONS

In order to grow together, Northern Oaks Senior Living believes in building strong, sustainable, and innovative local teams. We are dedicated to assessing, creating, and implementing a Human Capital strategy that aligns individuals’ strengths, role management, and the overall health of the facility. We do not believe that a position should be cookie-cutter, rather we assess the strengths within the team and design the team and roles around those strengths.

  • Policy and procedures management and education
  • Northern Oaks resident tools
  • Northern Oaks employee tools
  • Medical chart documentation and process
  • Resident onboarding, documentation and procedures
  • Quality assurance internal documentation and tracking systems
  • Regulatory compliance documentation and process
  • Regulatory review oversight
  • Resident services process
  • Staff and leadership assessments
  • Periodic survey of the sites to ensure compliance in education, policy application, and communication
  • Nursing education on practices & assessments
  • Initial IT support and troubleshooting
  • Periodic survey of residents, charting, & outcomes
  • Education and tool design to address protocol performance shortfalls
  • Resident support and counseling on grievances
  • Resident council meeting guidance
  • Community meeting coaching & presence
  • Communication drafting and oversight of deployment during change management process
  • Plan & execute change management

“What I like most about working with Northern Oaks is their support system. If I need input on an issue or a question answered, Northern Oaks is available for me at the time I need it. Their unique ability to think outside the box and see the big picture allows me to better forecast outcomes and make better decisions.
I highly recommend Northern Oaks to any organization seeking sound leadership and direct support for their facility. They have made "doing my job" much easier for our whole team. I have been in the Healthcare business for several decades and worked with many companies, but Northern Oaks is the first group who truly demonstrate their commitment to their residents, families, and staff. And that helps us do our jobs better.”

Tony JanuszAdministrator

COMMUNITY

Strength in Growing Together  Lets Get Started