Management

Growth comes from the core.

We believe you deserve a reliable management partner with the experience to help you succeed. We’ve partnered with communities and observed immediate and successful growth, no matter what level of assistance they need.

Northern Oaks has quickly developed a reputation for thoughtful execution and compassionate involvement with the facilities employees and residents. Northern Oaks Management’s process involves increased employee and resident satisfaction while staying focused on facility valuation improvement.

Our management team can help you with developing a community vision, improve financial performance, energize and organize staff, and reduce turnover to build and maintain occupancy for your facilities.

Put our vision to work for your success.

Marketing Finance Human Resources Operations

SERVICE

Supporting the Dimensions of Well-Being Lets Get Started

”"I can't say enough about this great management company. Being able to work directly with the President of the company in the beginning for onboarding, to consistently getting support from the regional director, and others within the management company is a plus. They do not micromanage, but have high expectations which is in line with what my management expectations are. The end result is always focused on customer service."
Blaine KincaidAdministrator

MARKETING

Service is supporting the dimensions of well-being; the well-being of the facility, community, and client. To serve all in a balance is critical to ensure that all are successful. This is evident in the financial stability we consistently bring to the facility level, that our clients exceed the national average in the length of stay, and that our local product purchasing power is a top priority.

Facility branding development and oversight
Website design, oversight and ongoing management
Advertising oversight
Community engagement
Event management
Train staff on touring and closing
Create programs to bring community in to facility
Organic social media management
Hire and manage a 3^rdparty marketing team
Administration training on branding awareness and connection to community
Activity/engagement development and management
Marketing tool deployment
Marketing strategy, development, and oversight
Brand integration into the building & staff as a whole
Facility staging
Create text for print and digital media materials

“Having never worked in assisted-living or memory care I wasn't sure how my experiences and talents would be applied in this setting. I've worked in human services for many years, where I focused on designing programs that featured community integration and inclusion. I believe that involving individuals in their community drives an individuals into a position of better overall health and increases personal satisfaction. After working with Northern Oaks, I realized that it doesn’t matter what industry your are in, when you are focused on the same goals and passions you are a great team. Northern Oaks is unique in how they approach senior living and human resources. I appreciate the hands on approach, creativity, solution-centered think, and their passion to engage the community. Northern Oaks provides support to you at the level you need. I think that’s unique and refreshing!”
Rikki IversonRegional Manager

FINANCE

Balance is key to a successful strategy. Our strength is in finding the balance in serving and supporting the community, facility, and team. Our team’s ability to find this balance and execute a well-rounded strategy is evident in the number of turnaround projects we had the pleasure to lead. The team has successfully lead over 30 sub-preforming teams/facilities onto a healthy and sustainable path.

Operational budget/plan
Financial report/dashboard development
Third party payor evaluation
Invoice management
Accounting/bookkeeping
Accounts payable
Accounts receivable
Strategic planning/restructuring
Strategy driven fee schedule & collection model
Medicaid program billing & management
Periodic market assessment for facility & service line positioning
Selection & oversight of the 3^rdparty payroll company
Selection & oversight of the 3^rdparty accounting firm
Payroll entry into 3^rdparty payroll system
Payroll review for accuracy and data collection
Use-tax management and reporting

“We contracted with Northern Oaks Senior Living 4 years ago with a goal of improving our process which would lead to increased valuations of our facility. Not only did they surpass our expectations for valuations in less than 18 months. They improved our employee satisfaction along the way. We are impressed with their hands on approach and definitely happy with the increased bottom line results.”
Regan RohlOwner & Managing Partner

HUMAN RESOURCES

In order to grow together, Northern Oaks Senior Living believes in building strong, sustainable, and innovative local teams. We are dedicated to assessing, creating, and implementing a Human Capital strategy that aligns individuals’ strengths, role management, and the overall health of the facility. We do not believe that a position should be cookie-cutter, rather we assess the strengths within the team and design the team and roles around those strengths.

Cultural development
Staff training and development, all levels including Administration, Nursing, and frontline staff members
Staff schedule and duties
Positional recruitment
Guided interview practices
Interview and selection of Administration team
Complete periodic time studies for efficiency and process improvement
HR documentation, filing, philosophy and procedures
Employee onboarding
Staffing plan
Wage & Benefit philosophy
Performance management
Leadership development
Regulatory compliance
Disciplinary and termination review and guidance
Branding infusion in to the team and community

“I have worked with Northern Oaks since their formation. They are a great team to work for. They are always there to help out when needed and supply great support for their team. I do a lot of work in HR and if I have questions they are always there to answer what I need in a timely helpful manner. I would highly recommend Northern Oaks as a management company.”
Heidi NelsonAssistant Administrator

OPERATIONS

Policy and procedures management and education
Northern Oaks resident tools
Northern Oaks employee tools
Medical chart documentation and process
Resident onboarding, documentation and procedures
Quality assurance internal documentation and tracking systems
Regulatory compliance documentation and process
Regulatory review oversight
Resident services process
Staff and leadership assessments
Periodic survey of the sites to ensure compliance in education, policy application, and communication
Nursing education on practices & assessments
Initial IT support and troubleshooting
Periodic survey of residents, charting, & outcomes
Education and tool design to address protocol performance shortfalls
Resident support and counseling on grievances
Resident council meeting guidance
Community meeting coaching & presence
Communication drafting and oversight of deployment during change management process
Plan & execute change management

“What I like most about working with Northern Oaks is their support system. If I need input on an issue or a question answered, Northern Oaks is available for me at the time I need it. Their unique ability to think outside the box and see the big picture allows me to better forecast outcomes and make better decisions.
I highly recommend Northern Oaks to any organization seeking sound leadership and direct support for their facility. They have made "doing my job" much easier for our whole team. I have been in the Healthcare business for several decades and worked with many companies, but Northern Oaks is the first group who truly demonstrate their commitment to their residents, families, and staff. And that helps us do our jobs better.”
Tony JanuszAdministrator

MANAGEMENT